HOME >> Case Study 5. (Fast Customer Support) Solving problems with another company’s degassing unit, proposing a new solution

Case Studies Case Study 5. (Fast Customer Support) Solving problems with another company’s degassing unit, proposing a new solution

Company A was having problems with a competitor’s OEM degassing unit; they needed to fix the problem, were looking for some new ideas.

Besides the standard products listed on this website, at FLOM we also do a lot of custom design and manufacture for the specialty needs of our customers. If the current components you’re using are leading to spec changes and manufacturing headaches, come talk to us directly!

The Challenge

Company A bought some OEM degassing units from a certain supplier, but because of problems with a particular crucial solvent, they returned the units and asked for a solution. But for some time they got no clear answers back. With their own customer now breathing down their necks about late shipments, they demanded a faster response. Some weeks later they finally got an answer – only that the solvent in question was not included in the warranty, and they’d have to pay for a special upgrade!

The Customer’s Plea

“We can barely get the supplier to answer. Do you guys have a degassing unit that can handle this solvent?”

FLOM’s Response

FLOM conducted tests on our own degassing units using the solvent. Along with the experimental data generated proving that our products could handle it without problems, we devised a special tubing connection scheme that improved the effectiveness of the whole system.

Customer comment on the finished product

Customer comment on the finished productThanks to FLOM’s proposal, the customer was able to halve the number of vacuum chambers, reducing costs and saving valuable space with our compact unit specifically designed for OEM systems. “Now we can provide better service to our customer. Thanks for the rapid and innovative response!”

Total Delivery Time

From initial discussion to concept/proposal: 3 weeks
From concept/proposal to working prototypes: 8 weeks
From prototypes to final delivery: 12 weeks
Total: 23 weeks
Customers have asked FLOM to make them new designs for a variety of reasons: compactness, low-cost, etc. More examples of our work can be found below.
  • Degassing a small volume of solvent Degassing
  • Case Study 2. Successful high precision injection of super low volume samples Injector
  • Case Study 3. We need an inert-path compact pump with high pressure but low pressure variability! Pump
  • Case Study 4. Speciality valve designed for a small-lot, low-cost application Pump
  • Case Study 6. Problems with our current pumps! Can you help us fast? Pump
  • Case Study 7. Reduced cost but performance matched! Pump
  • Case Study 8. Stabilizing degassing operation over a tiny vacuum range Degassing Unit
See for yourself why FLOM is a frontrunner in LC components.
Why Choose FLOM?

Contact FLOM Here +81428-30-7454 Mon-Fri 9:00~18:00 (Japan Time)24 Hour Contact Through Email HERE